strategy+business Winter 2013 : Page 4 strategy+business EDITORIAL Editor-in-Chief Art Kleiner kleiner_art@ Executive Editor Paul Michelman michelman_paul@ Managing Editor Elizabeth Johnson johnson_elizabeth@ Senior Editor Laura W. Geller geller_laura@ Associate Editor Christie Rizk rizk_christie@ Senior Editor, s + b Books Theodore Kinni info@ Chief Copy Editor Victoria Beliveau info@ Information Graphics Linda Eckstein info@ Published by Booz & Company Editor, Digital Melanie Rodier rodier_melanie@ Deputy Managing Editor Jen Swetzoff swetzoff_jennifer@ Assistant to the Editors Natasha Andre andre_natasha@ Deputy Art Director Art Director Kira Csakany John Klotnia Contributing Editors Edward H. Baker Denise Caruso Ken Favaro Bruce Feirstein Lawrence M. Fisher Andrea Gabor Jeff Garigliano Ann Graham Sally Helgesen William J. Holstein David K. Hurst Jon Katzenbach Tim Laseter Gary L. Neilson Rob Norton Jim O’Toole Matt Palmquist Randall Rothenberg Michael Schrage Christopher Vollmer PUBLISHING Publisher and Business Manager Gretchen Hall Tel: +1 617 521 8808 hall_gretchen@ Circulation Director Beverly Chaloux Circulation Specialists Inc. bchaloux@circulation Marketing and Public Relations Manager Charity Delich Tel: +1 212 551 6255 delich_charity@ Production Director Catherine Fick Publishing Experts Inc. cfick@publishing Advertising Director Judith Russo Tel: +1 212 551 6250 russo_judy@ Business Operations and Permissions Bevan Ruland Tel: +1 212 551 6159 ruland_bevan@ Financial Reporting Taryn Grace Diaz-Harrison BOOZ & COMPANY Chairman Joe Saddi Chief Executive Officer Cesare Mainardi Managing Director, Client Centricity Joachim Rotering Chief Marketing and Knowledge Officer Thomas A. Stewart Knowledge and Market-ing Advisory Council Paul Leinwand Fernando Fernandes Rolf Fricker Hilal Halaoui Barry Jaruzelski Subscriber Customer Services Tel: +1 855 869 4862 Outside the U.S., +1 903 636 4955 customerservice@ strategyandbusiness .info subscribe strategy+business P.O. Box 8562 Big Sandy, TX 75755 strategy + business magazine contains only paper products that the Forest Stewardship Council™ certifies have come from well-managed forests that contribute to conservation and respon-sible management. Editorial and Business Offices 101 Park Avenue New York, NY 10178 Tel: +1 212 551 6222 Fax: +1 212 551 6732 Scan this QR code with your smartphone reader to get the s + b iPad app. Don’t have a reader? Search for “QR code reader” in your app store. Design Services Opto Design Inc. 153 W. 27th Street, 1201 New York, NY 10001 Tel: +1 212 254 4470 Retail Comag Customer Service Tel: +1 800 223 0860 Back Issues Tel: +1 703 787 8044 Reprints Tel: +1 703 787 8044 strategy+business (ISSN 1083-706X) is published quarterly by Booz & Company Inc., 101 Park Avenue, New York, NY 10178. ©2013 Booz & Company Inc. All rights reserved. “strategy+business,” “Booz & Company,” and “booz&co.” are trademarks of Booz & Company Inc. No reproduction is permitted in whole or part without written permission from Booz & Company Inc. Postmaster: send changes of address to strategy+business, P.O. Box 8562, Big Sandy, TX 75755. Annual subscription rates: United States $38, Canada and elsewhere $48. Single copies $12.95. Canada Post Publications Mail Sales Agreement No. 1381237. Canadian Return Address: P.O. Box 1632, Windsor, ON, N9A 7C9. Printed in the U.S.A.

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